NHTSA Complaint #10557502 — 2007 LEXUS IS 250

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10557502
Vehicle	2007 LEXUS IS 250
Component	STRUCTURE
Date of Incident	January 1, 2012
Date Filed	December 27, 2013
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

A FEW MONTHS AFTER I PURCHASED THIS CAR BACK IN 2011, I STARTED TO NOTICE THAT THE DASHBOARD AND FRONT DOOR PANELS STARTED TO DETERIORATE; LITERALLY LOOKED LIKE THEY WERE MELTING. IT FEELS VERY STICKY, IT GETS SCRATCHED EASILY FROM THE SLIGHTEST TOUCH, BUT THE MAIN THING IS THE DASH, IT LOOKS SO SHINY IT CREATES A HORRIBLE GLARE THAT REFLECTS ON THE WINDSHIELD AND MAKES THE VISIBILITY VERY DIFFICULT AND IT JUST GETS WORSE AND WORSE WITH TIME. I HAVE COMPLAINED SEVERAL TIMES WITH THE DEALERSHIP, THEY SAY THEY WILL ONLY COVER THE REPAIR PARTIALLY BUT STILL THE AMOUNT THAT WOULD COME OUT OF MY POCKET IS SIGNIFICANTLY HIGH. ACCORDING TO WHAT I HAVE RESEARCHED, LEXUS RELEASED A SERVICE BULLETIN ABOUT THIS ISSUE WITH THE STICKY/SHINY DASH AND DOOR PANELS. HOWEVER, THE EXTENDED WARRANTY ON MY CAR WOULD NOT COVER THE REPAIR/REPLACEMENT OF THE PARTS. I JUST HOPE THEY ARE AWARE THAT THIS GOES BEYOND OF BEING ONLY A "COSMETIC" PROBLEM, BECAUSE JUST THE GLARE ON THE WINDSHIELD ITSELF CAN BECOME A SIGNIFICANT DRIVING HAZARD. *TR

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