NHTSA Complaint #10557480 — 2007 DODGE RAM 3500

HEARD NOISE COMING FROM THE LEFT FRONT WHEEL AREA SO TOOK IT INTO A NON DODGE DEALERSHIP AND WAS TOLD THAT MY TIE RODS ON BOTH SIDES WERE COMPLETELY SHOT AND NEEDED TO BE REPLACED. I WAS TOLD BY DODGE THAT THEY HAD A KIT TO REPLACE BOTH SIDES BECAUSE IT WAS A KNOWN PROBLEM BUT THAT THERE WAS NO RECALL. HAD PRETTY MUCH THE WHOLE FRONT STEERING DONE. THE TECHNICIAN WHO WORKED OUT IT SAID IT WAS SO BAD THAT MY STEERING COULD HAVE GONE OUT AT ANY MINUTE. THAT IS REALLY TERRIFYING SINCE I HAVE A FAMILY AND WE TOW A TRAILER WITH QUADS. TO TOP IT ALL OFF DODGE CHRYSLER SAID THEY WILL ONLY POSSIBLY REIMBURSE ME FOR THE PART BUT NO LABOR SINCE A FORD DEALERSHIP DID THE WORK EVEN THOUGH I CALLED DODGE AHEAD OF TIME AND THERE WAS NO RECALL. THE REPORT DATE ON NHTSA SAYS 11/6/13 SO I AM CONFUSED WHY DODGE DIDN'T KNOW IT WAS COMING SINCE APPARENTLY SEVERAL PEOPLE DID ON THE INTERNET. *TR