NHTSA Complaint #10556008 — 2012 CADILLAC SRX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10556008
Vehicle	2012 CADILLAC SRX
Component	ENGINE
Date of Incident	August 1, 2012
Date Filed	December 13, 2013
Mileage	12,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

THE SRX 3.6 LITER DETONATES CONTINUOUSLY WHEN 87 OR 89 OCTANE IS USED AND THE OUTSIDE AIR TEMP. IS 70 DEGREES OR ABOVE. THE CURRENT PROGRAM IN THE 2012, 2013 AND CURRENT SRX CROSSOVERS CAN NOT RETARD THE TIMING ENOUGH WHEN THE KNOCK SENSORS SENSE THE PINGING. GM HAS REPLACED ENGINES TO RESOLVE THIS ISSUE BUT HAS FOUND THAT IT IS A SOFTWARE ISSUE AND IS WORKING ON WRITING A NEW PROGRAM FOR ALL SRX CROSSOVERS, THEY CLAIM A SOFTWARE UPDATE IN A YEAR. DRIVING A CONTINUOUSLY DETONATING ENGINE WILL PERMANENTLY DAMAGE THE ENGINE AND CAN CAUSE AN UNSAFE VEHICLE TO THE CONSUMER. *TR

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