NHTSA Complaint #10555924 — 2007 TOYOTA SIENNA

BACK ON AUGUST 7, MY VEHICLE WAS BROUGHT TO BALISE TOYOTA BECAUSE OF A CHECK ENGINE LIGHT. THEY REPLACED ALL 6 SPARK PLUGS AND IGINITION COILS 1 & 6. ON OCTOBER 24, THE CHECK ENGINE LIGHT CAME BACK ON AND I BROUGHT IT BACK TO BALISE TOYOTA. THEY SAW MISFIRE CODES. THE CLEARED THE CODES AND COULDN'T DUPLICATE IT, SO NOTHING WAS FIXED. ON DECEMBER 7, THE CHECK ENGINE LIGHT CAME ON AGAIN. THIS TIME, DISSATISFIED WITH BALISE, I BROUGHT IT TO COLONIAL AUTO. AGAIN, DAN MURRAY, THE OWNER OF COLONIAL AUTO FOUND MISFIRE CODES AND FAULTY IGNITION COILS FOR NUMBERS 2 - 5. THIS RESULTED IN A TOTAL CHARGE OF $961. I CONTACTED TOYOTA, BECAUSE I AM UNSATISFIED WITH THE RELABILITY OF THE SIENNA AND THE LACK OF CARE ON BALISE TOYOTA'S FOLLOW THROUGH. THEY SHOULD HAVE CAUGHT THIS BACK IN AUGUST, BUT NOW MY WARRANTY HAS EXPIRED AND TOYOTA WON'T HELP. *TR