NHTSA Complaint #10554365 — 2011 GMC ACADIA SEATS

Complaint Details

ODI Number	10554365
Vehicle	2011 GMC ACADIA
Component	SEATS
Date of Incident	October 27, 2013
Date Filed	December 2, 2013
Mileage	22,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

THIS IS MY CAR, BUT MY HUSBAND AND I TRIED TO TAKE A LONG TRIP IN THE CAR AND MY HUSBAND FOUND THAT HE WAS NOT A SAFE DRIVER DUE TO THE UNCOMFORTABLE HEAD REST DESIGN. MY HUSBAND IS 6' 4" TALL AND THE ACADIA HEAD REST PUSHES HIS HEAD FORWARD AND DOWN AT AN AWKWARD ANGLE. THIS CAUSES HIM TO BE FATIGUED, GET A HEADACHE FROM HOLDING HIS HEAD AT AN AWKWARD POSITION AND DOES NOT ALLOW HIM TO LOOK THROUGH HIS GLASSES CORRECTLY. THIS IS AN UNSAFE SITUATION FOR A DRIVER DURING A LONG TRIP. I CONTACTED GM TO SEE IF WE COULD GET A DIFFERENT HEAD REST THAT WOULD BE SAFE AND COMFORTABLE FOR A TALL DRIVER BUT THEY SAID THAT THEY COULDN'T HELP US. THEY DID ADMIT THAT MY HUSBAND IS NOT THE ONLY DRIVER WHO HAS EXPERIENCED THIS PROBLEM. *TR

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