NHTSA Complaint #10554118 — 2009 DODGE RAM 1500

HEATER/AC STOPPED WORKING RIGHT AFTER I HAD RECALL SERVICE DONE TO "REPROGRAM HVAC CONTROL HEAD AND INSPECT/REPLACE ACTUATOR". HEATER AND AC NOT WORKING AND THERE WAS A POPPING NOISE COMING FROM UNDER DASH BEFORE RECALL WORK DONE. AFTER RECALL SERVICE DONE, POPPING NOISE WENT AWAY, BUT CONTINUED TO HAVE PROBLEMS OFF AND ON WITH AC AND HEATER NOT WORKING. WITHIN MONTH AFTER RECALL SERVICE WORK PERFORMED, AC AND HEATER STOP WORKING ALTOGETHER AND DEALERSHIP TELLS ME HVAC CONTROL HEAD IS NOW BAD AND NEEDS REPLACING TO THE TUNE OF $400.00. THEY SAY IT HAS NOTHING TO DO WITH HVAC RECALL AND THE WORK THEY PERFORMED. DODGE CUSTOMER SERVICE GIVE ME SAME SPEECH. NOT THEIR FAULT, ETC. ETC. I JUST FIND IT VERY STRANGE THAT AFTER MY TRUCK WAS SERVICED FOR THIS RECALL NOTICE, NOT THE SAME PART IS "BAD" AND I HAVE TO REPLACE IT AT MY EXPENSE. COME ON DODGE---STAND BEHIND YOUR PRODUCT. SHOPPING FOR ANOTHER TRUCK FOR SOMEONE ELSE IN THE FAMILY. ALREADY OWN THIS DODGE AND ONE OTHER. HOWEVER, DONE WITH DODGE PRODUCTS AS I AM TIRED OF THE RECALL NOTICES AND THEM NOT STANDING BEHIND THEIR (FAULTY) PRODUCTS! *TR