NHTSA Complaint #10554111 — 2011 FORD ESCAPE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10554111
Vehicle	2011 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	November 28, 2013
Date Filed	November 29, 2013
Mileage	29,129 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

LAST NIGHT WHILE DRIVING AT APPROX. 55 MPH MY 2011 FORD ESCAPE WITHOUT ANY WARNING OR SOUNDS SLOWED IMMEDIATELY TO LESS THAN 5 MPH. I MANAGED TO LET THE CAR CREEP INTO A LOCAL CAR TRANSMISSION REPAIR SHOP. THE VEHICLE WOULD NOT ENGAGE IN FORWARD OR REVERSE. THIS MORNING I CALLED MY FORD DEALER WHO ASKED THAT I LEAVE THE KEYS WITH THE VEHICLE AND ARRANGE TO HAVE IT TOWED TO THE DEALERSHIP. UPON ARRIVING TO THE TRANSMISSION SHOP A SERVICEMAN SUGGESTED I TRY ENGAGING DRIVE AND REVERSE, I DID SO AND THE VEHICLE DID ENGAGE. I REPORTED THIS TO THE FORD DEALER PRIOR TO CALLING ROADSIDE TOWING AND STATED THAT I WOULD NOT FEEL COMFORTABLE DRIVING THE VEHICLE UNTIL IT IS FIXED. THE DEALER SAID HE WOULD ADVISE ME AS SOON AS THEY INVESTIGATE THE PROBLEM. *TR

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