NHTSA Complaint #11625992 — 2011 FORD ESCAPE

The contact owns a 2011 Ford Escape. The contact stated while driving approximately 35 MPH, the contact attempted to make a right turn however, the power steering failed, and the steering wheel became difficult to steer in either direction. No warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. Upon further investigation, the contact related the failure to an unknown recall however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 152,000.