NHTSA Complaint #10553178 — 2004 DODGE DURANGO

ONE MORNING, AT STARTUP, THE ENGINE FAILED DUE TO BROKEN ROD. ALL MAINTENANCE WAS ALWAYS KEPT UP AND RECORDED. THE VEHICLE WAS TAKEN TO LOCAL DODGE DEALERSHIP FOR INSPECTION AND ALL MAINTENANCE RECORDS WERE HANDED TO THEM. UPON INSPECTION OF THE ENGINE, THE LOCAL SERVICE PERSON TOLD ME I HAD A GOOD CASE AGAINST DODGE SINCE THE ENGINE WAS IN GREAT CONDITION AND THE ROD SHOULD NOT HAVE BROKEN. THE REGIONAL DODGE INSPECTOR SHOW UP AND INSPECTED THE ENGINE AND DETERMINED THAT THE DAMAGE WAS DUE TO LACK OF MAINTENANCE. I ATTEMPTED TO TALK TO THE LOCAL SERVICE PERSON THAT I HAD SPOKE WITH BEFORE BUT THE DEALERSHIP MANAGER WOULD NOT ALLOW ME TO. THE NATIONAL DODGE REPRESENTATIVE I WAS ASSIGNED CALLED ME AND TOLD ME THAT THE ENGINE FAILED DUE TO A WATER PUMP FAILURE. THE STORY CHANGED. IN EITHER CASE, I WAS LEFT WITH A LARGE BILL BECAUSE OF FAULTY ENGINE PARTS THAT DODGE (CHRYSLER) USES ON THEIR VEHICLES. THIS HAS HAPPENED TO THOUSANDS OF OTHER DODGE DURANGO HEMI OWNERS. *TR