NHTSA Complaint #10552773 — 2010 BMW X5 SAV

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10552773
Vehicle	2010 BMW X5 SAV
Component	STEERING
Date of Incident	July 12, 2013
Date Filed	November 18, 2013
Mileage	35,075 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

VEHICLE LOST STEERING CONTROL. ON THE NIGHT OF JULY 12 I WAS MAKING A LEFT TURN AND ALL OF A SUDDEN STEERING BECOME EXTREMELY DIFFICULT TO TURN AND EXTREMELY STIFF. I TRIED TO TURN THE STEERING WITH FULL FORCE IN MY BODY TO AVOID HITTING THE POLE AND AND BARELY MISSED HITTING THE STREET LIGHT POLE. THIS INCIDENT SHAKED ME FOR A WHILE. CAR WAS TOWED TO THE DEALERSHIP AND DETERMINED AND FOUND THAT ALTERNATOR BOLT FROM RECALL 11 11 12 (NHTSA CAMPAIGN NUMBER: 12V550000) HAD SNAPPED CAUSING BELT TO COME OFF AS WELL AS TENSION-ER. IT WAS VERY DISAPPOINTING FOR ME THAT A 60 GRAND LUXURY VEHICLE BECAME A LIFE THREATENING HAZARD. AND EVEN AFTER THE SAFETY RE-CALL, IT'S A BIG HAZARD.I HAD CALLED CUSTOMER RELATIONS OF BMW ABOUT THIS AND APPARENTLY THEY TOOK IT VERY LIGHTLY. *TR

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