NHTSA Complaint #10552436 — 2011 FORD FUSION

MY WIFE WAS DRIVING 65 MPH ON A VERY BUSY LOS ANGELES AREA FREEWAY AROUND 4:45 IN THE AFTERNOON WHEN HER VEHICLE CAME TO A GRINDING HALT. THE CAR WENT FROM 65 MPH TO A COMPLETE STOP IN ABOUT 30 YARDS! SHE SAID ALL SHE HEARD WAS A LOUD GRINDING SOUND AND THE SCREECHING OF THE TIRES. LUCKILY, THE SIX VEHICLES BEHIND HER WERE ABLE TO STOP, AVOIDING A CHAIN REACTION ACCIDENT. THE CAR HAS BEEN AT THE DEALERSHIP SINCE NOVEMBER 4, 2013 WHEN THE INCIDENT HAPPENED. WHEN I SPOKE TO THE TECHNICIAN, HE MENTIONED THAT THE TRANSMISSION "DISINTEGRATED" INTERNALLY AND THE ONLY TWO OPTIONS WE HAD WERE TO REBUILD THE TRANSMISSION PART BY PART, OR ORDER A WHOLE NEW TRANSMISSION. THE VEHICLE IS NOT EVEN THREE YEARS OLD! THIS WAS NOT THE FIRST TIME THIS HAPPENED. ON OCTOBER 2, 2013, SHE WAS ABOUT TO ENTER THE SAME BUSY FREEWAY AND THE VEHICLE CAME TO A STAND-STILL AT THE INTERSECTION. NONE OF THE GEARS WORKED. AFTER TURNING THE VEHICLE ON-AND-OFF A FEW TIMES AND SHIFTING THE GEAR STICK BACK-AND-FORTH, THE VEHICLE ONCE AGAIN WAS ABLE TO MOVE. CAN YOU PLEASE LOOK INTO THIS ISSUE AS I AM GREATLY CONCERNED FOR THE SAFETY OF MY FAMILY NOW THAT THIS INCIDENT PUT MY WIFE'S LIFE IN DANGER? GOD FORBID THIS HAPPEN AGAIN IN FRONT OF A FULLY LOADED SEMI OR OTHER HIGH PROFILE VEHICLE THAT WOULD NOT BE ABLE TO STOP IN TIME. DO YOU RECALL THE FORD EXPLORER ROLLOVER MISHAPS? *TR