NHTSA Complaint #10551861 — 2010 VOLKSWAGEN TOUAREG

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10551861
Vehicle	2010 VOLKSWAGEN TOUAREG
Component	ENGINE
Date of Incident	November 4, 2013
Date Filed	November 12, 2013
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

WHILE TRAVELING APPROXIMATELY 75 MPH ON AN INTERSTATE THE VEHICLE SUDDENLY LOST POWER/TURNED OFF. THERE WERE NO WARNING LIGHTS, NO NOISES, NO VIBRATIONS, NO SIGNS OF ANYTHING. VEHICLE HAD TO BE TOWED TO VW DEALER WHERE I WAS INFORMED THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED ALLEGEDLY DUE TO SUBSTANDARD/CONTAMINATED DIESEL FUEL. THERE WAS NO SIGN OF MIS-FUELING (NO GAS IN TANK WHEN TESTED), CONTAMINANTS ARE UNKNOWN. IT SEEMS THAT THE HPFP IS NOT DESIGNED TO PERFORM WITHIN THE TOLERANCES NECESSARY TO OPERATE SAFELY AND RELIABLY ON 'PUMP FUEL' AVAILABLE TO CONSUMERS. *TR

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