NHTSA Complaint #11209684 — 2010 VOLKSWAGEN TOUAREG

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11209684
Vehicle	2010 VOLKSWAGEN TOUAREG
Component	FUEL/PROPULSION SYSTEM
Date of Incident	May 7, 2019
Date Filed	May 24, 2019
Mileage	135,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

HIGH PRESSURE FUEL PUMP FAILED CAUSING OUR VEHICLE TO STALL WITH NO POWER IN THE MIDDLE OF A VERY BUSY OFF RAMP FROM THE HIGHWAY. I HAD MY SON, WIFE AND DOG IN THE CAR. I COULD NOT MOVE THE 5000LB VEHICLE OFF THE ROAD, SO I REMOVED MY FAMILY TO SIDE OF THE ROAD WHILE DIRECTED TRAFFIC. VW DEALER THEN CAME FOR US WHILE I WAITED FOR THE TOW TRUCK. VERY DANGEROUS. NOW AT DEALER AND VW IS CLAIMING MANY MANY VERY EXPENSIVE ISSUES WITH IT DUE TO THIS FAILURE THAT THEY WILL NOT PAY FOR, WE WERE 837 MILES FROM OUR HOME. HAD TO STAY 2 NIGHTS IN A HOTEL AND RENT A CAR TO DRIVE HOME. THEY STILL CANNOT FIX OUR CAR. IT'S CURRENTLY STILL AT THE DEALER WITH NO CLUE TO WHAT IS WRONG. THERE WAS NO CHECK ENGINE LIGHT OR ANY OTHER SIGN OF SOMETHING WRONG WITH THE VEHICLE PRIOR TO THE STALL. IT JUST LOST POWER AND DIED. I COULD NOT RESTART IT.

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