NHTSA Complaint #10551048 — 2009 DODGE RAM 1500

I RECEIVED A RECALL FOR MY TRUCK THAT HAD SOMETHING TO DO WITH THE AIR CONDITIONING/HEATING. WHEN I TOOK MY TRUCK IN TO HAVE THE RECALL FIXED, IT WAS ALREADY NOT WORKING. THERE IS A KNOCKING UP UNDER THE DASHBOARD, AIR/HEAT ONLY COMES OUT VENTS IN DASH AND DEFROST, IT WILL NOT BLOW OUT OF OTHER VENTS SUCH AS FLOOR, ETC.. I TOOK MY VEHICLE TO THE DEALER TO GET THE RECALL AND PROBLEM FIXED. OBVIOUSLY MY TRUCK WAS ALREADY FAULTY DUE TO THE RECALL ISSUE. WHEN I PICKED UP MY TRUCK, IT WAS STILL "KNOCKING" AND THE AIR/HEAT WAS NOT BLOWING OUT OF ALL VENTS. I TOLD THE DEALERSHIP IT WAS NOT FIXED AND HE TOLD ME THAT THEY FIXED ONLY WHAT THEY WERE SUPPOSED TO AND I WOULD HAVE TO "PAY" TO HAVE THE PROBLEM FIXED! THE PROBLEM OCCURRED "AS A RESULT" OF THE RECALL, AND I FEEL IT IS THERE RESPONSIBILITY TO FIX IT. THEN IN JULY 2013, I CALLED THE SAME DEALER TO HAVE A NEW RECALL FIXED (REAR AXLE PINION NUT-NHTSA 13V-038). THEY DID NOT HAVE THE PART AND NEEDED TO ORDER IT AND TOLD ME THEY WILL CALL ME WHEN IT ARRIVED. TODAY, NOVEMBER 5, 2013, I STILL HAVE NOT RECEIVED A CALL FROM THIS DEALERSHIP TO FIX MY REAR AXLE PINION NUT. I HAVE BEEN TAKEN ADVANTAGE OF BY THIS PARTICULAR DEALERSHIP OVER AND OVER AGAIN. THE ONLY TIME I TAKE MY VEHICLE TO THIS DEALERSHIP IS TO FIX RECALLS AND THEY STILL FIND WAYS TO TAKE ADVANTAGE OF ME. FOR ALL OTHER NEEDS OF MY TRUCK I GO ELSEWHERE! JUST NEED SOME DIRECTION ON THE PINION NUT. I WOULD LIKE TO HAVE IT FIXED BEFORE IT STOPS WORKING AND RESULTS IN A CRASH. IN ADDITION, I STILL FEEL THAT THE DEALERSHIP SHOULD FIX THE AIR/HEAT ISSUE, DUE TO THAT FACT THAT IT STOPPED WORKING AS A RESULT OF THE DEFECT. I DO NOT BELIEVE IT WILL CAUSE A CRASH UNLESS IT CHANGES AND QUITS BLOWING OUT OF THE DEFROST VENTS. *TR