NHTSA Complaint #10549838 — 2011 LEXUS ES

VEHICLE DUE FOR REGULAR, PERIODIC SERVICE AT LEXUS OF MANHATTAN. ARRIVED @ 07:00. AT 09:35 SERVICE MANAGER INFORMED US OF SERIOUS PROBLEMS WITH THE ROTORS, BRAKES, AND ALIGNMENT. SAID THEY HAD COMPLETED THE ALIGNMENT AND CAUTIONED THE VEHICLE WOULD HAVE TO SUBSEQUENTLY HAVE MAJOR BRAKING SYSTEM REPAIRS. VEHICLE WAS LEASED NEW IN MAY 2011. HAD NEVER EXHIBITED A SINGLE PROBLEM. WAS DRIVEN ~98% HIGHWAYS. ALWAYS GARAGED. NEVER PARKED ON A CITY STREET. THIS LEXUS EITHER IS A "LEMON" OR THE DEALER IS FABRICATING THE TRUTH. PROBLEMS REPORTED TO LEXUS. RESPONSE: "THE PROBLEMS WITH THE VEHICLE ARE NOT COVERED AND MUST HAVE RESULTED FROM YOUR MISUSING THE VEHICLE." IN EFFECT, LEXUS IS TAKING THEIR DEALER'S SIDE IN THIS SITUATION LEAVING THE DOOR OPEN TO THIS COMPLAINT TO THE FEDERAL AUTHORITIES. THIS SITUATION IS PURE NONSENSE AND EITHER THE VEHICLE IS A "LEMON" OR THE DEALER WAS "UP-SELLING" AN UNNECESSARY REPAIR. LEXUS HAS REFUSED TO AUTHORIZE THIS VEHICLE BE INSPECTED BY THEIR OWN TECHNICIANS. THUS LEXUS CUSTOMER SATISFACTION (THE PEOPLE WITH WHOM I WAS SPEAKING AT LEXUS) IS PUTTING ITSELF INTO THE POSITION OF ADMITTING THERE IS SOMETHING WRONG WITH THEIR VEHICLE BUT THEY WILL NOT EVEN INVESTIGATE THEIR DEALER'S FINDINGS! SOMETHING IS (AGAIN) VERY WRONG WITH THE PEOPLE FROM TOYOTA! *TR