NHTSA Complaint #11628978 — 2011 LEXUS ES

I purchased the car on Feb 9, 2014 at the above Lexus Dealership. $26,596.   My dashboard is melting and it’s definitely a safety hazard. When materials used in the dashboard are prone to melting or degrading in extreme heat, potentially obstructing the driver's view and impacting visibility.  At times I couldn't see and I almost had an accident when the sun reflected in my eyes. It’s a defect that Lexus is aware of because they offered to fix it under the Customer Support Program (Takata Economic Loss Class Action Settlement).   Furthermore, by way of legal agreement, the ZLZ warranty enhancement coverage extends to my vehicle until January 8, 2026.  However, I should not have to rely on this legal agreement to get Lexus to take care of this repair which has been determined as a defective product/material.   I contacted Lexus HQ 716-941-2295 on November 21, 2024. Lexus said they would not be responsible.   The law recognizes concepts of negligence and strict liability to hold sellers liable for defective goods even when no contract existed.   Furthermore, regarding this dashboard defect, there is liability based on the breach of a warranty for the sale of this defective product. Regarding negligence and strict liability, the law has expanded the scope of warranty protections for consumers. This is true both of liability for express promises made by the sellers regarding the quality of products, and the protections the law presumes when sellers offer goods for sale. Lexus knows that when a seller makes a representation at the time of sale regarding the quality of the product, that product is said to be under warranty. Lexus should not continue to avoid responsibility using the excuse of time limitations on the warranty item.  Lexus should authorize the repair.