NHTSA Complaint #10958032 — 2011 LEXUS ES

I HAVE CALLED AND CONTACTED LEXUS MANY TIMES REGARDING THE PROBLEM WITH MY LEXUS CAR. I HAVE FOLLOWED UP AND DONE ALL THE REQUIRED FEEDBACK NEEDED IN ORDER FOR LEXUS TO ASSIST ME. I FEEL THAT CUSTOMERS DO NOT REALLY MATTER BECAUSE OF THE LENGTH OF TIME LEXUS IS TAKING TO ENSURE THE SAFETY OF THE PEOPLE WHO DRIVE THE VEHICLES WHEN THERE MAY BE A SERIOUS MATTER. THE CAR MANUAL STATES ONE THING AND LEXUS DOES NOT EVEN ABIDE BY THE CAR ALERTS AND DOES NOT APPEAR TO CARE IF THE CUSTOMER IS SAFE OR NOT. I HAVE TAKEN MY CAR TO 3 DIFFERENT CAR MAINTENANCE SHOPS REGARDING THE TIRE PRESSURE LIGHT AND I HAVE REPLACED MANY SENSORS AND THE LIGHT CONTINUE NOT TO GO OFF. THE BRAKES IN MY CAR TOTALLY WENT OUT AND CAUSED AN ACCIDENT. . I HAVE BEEN TOLD ALSO WHAT ABOUT THE AIR BAG. WHY DID LEXUS NOT CONTACT ME TO TAKE MY CAR IN FOR AIR BAG REPLACEMENT BECAUSE IT DID NOT DEPLOY IN THE ACCIDENT. THIS IS A LEXUS VEHICLE AND I DO NOT UNDERSTAND WHY LEXUS CANNOT GIVE AN EXPLANATION OF WHAT IS WRONG. I WONDER IF LEXUS IS WAITING ON ANOTHER TRAGEDY TO HAPPEN BEFORE INTERVENING. GOD PROTECT ME EVERYDAY BUT LEXUS HAS A BIG RESPONSIBILITY AND BECAUSE OF THE NAME SHOULD STEP UP TO THE PLATE.I STILL HAVE NOT BEEN CONTACTED BY LEXUS TO RESOLVE THE PROBLEM WITH MY TIRE PRESSURE LIGHT. I RECEIVED A LETTER FROM CARLOS GARCIA WITH TOYOTO WHICH IN THE LETTER HE HAD STATEMENT THAT DID NOT EXIST AND I CALLED LEXUS AND SOMEONE STATED THEY DID NOT GIVE TOYOTO THAT INFORMATION. IN THE LETTER FROM TOYOTO, ONLY THE AIRBAG WAS ADDRESSED WHICH MY WHOLE CASE HAS NOTHING TO DO WITH THE AIR BAGS. I CALLED MR. GARCIA AND HE STATED THAT HE HAD ACCIDENTLY MISTAKEN ME WITH THE WRONG PERSON AND THAT HE WILL CALL ME THE NEXT DAY TO CLEAR THE MATTER UP.