NHTSA Complaint #10549274 — 2010 SUBARU OUTBACK

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10549274
Vehicle	2010 SUBARU OUTBACK
Component	SUSPENSION
Date of Incident	April 1, 2013
Date Filed	October 23, 2013
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, A WARNING MESSAGE ILLUMINATED, ADVISING THE CONTACT TO MOVE THE VEHICLE OFF THE ROADWAY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT ALL FOUR STRUTS WOULD NEED REPLACING. THE CONTACT STATED THAT ALL FOUR STRUTS HAD BEEN PREVIOUSLY REPAIRS PRIOR TO THE FAILURE OCCURRING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE. UPDATED 11/29/13*LJ THE CONSUMER STATED THE ABOVE DESCRIPTION IS WRONG. AT 58,00 MILES THE VEHICLE HAD A 60,00 MILE SERVICE, AND IT WAS DETERMINED ALL OF THE STRUTS NEEDED SUBARU REIMBURSED THE CONSUMER FOR THE REPAIRS. UPDATED 12/2/13

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