NHTSA Complaint #10548783 — 2011 TOYOTA CAMRY

ON THE WAY TO WORK DRIVING ON THE HIGHWAY, THE DRIVERS SIDE SUN VISOR FLOPPED DOWN AND MADE ME JUMP AND HIT MY FOREHEAD ON IT. NOW IT WILL NOT GO BACK IN TO PLACE, JUST FLOPS AROUND. SEEMS SOMETHING INSIDE SPLIT APART ON THE TOP BY THE ARM HOLDING IT. STARTLED ME AND IT WAS A PAIN ALL THE WAY IN. HAD TO HOLD IT UP TO BE ABLE TO SEE GOOD. I THEN CALLED MY LOCAL DEALER (AFTER READING INFO ONLINE) TO SEE IF IT WAS COVERED UNDER THE EXTENDED WARRANTY I READ ABOUT AND HE LAUGHED. NEVER OFFERED TO CHECK, JUST SAID HE WAS NOT SURPRISED AND THAT I WAS NOT ALONE AND THAT EVERYONE OUT THERE HAS A BROKEN ONE. I THEN CALLED TOYOTA AND WAS INFORMED THAT MY CAR WAS NOT INCLUDED IN EXTENSION. THEY WERE VERY NICE BUT COULD NOT ANSWER WHY ONLY SOME WERE AND SOME WEREN'T EVEN THOUGH THEY HAD THE SAME ONGOING PROBLEMS. GUESS THOSE OF US NOT COVERED WILL HAVE TO FIX AT OUR OWN EXPENSE EVEN THOUGH IT IS A KNOWN PROBLEM AND SOME CARS MADE THE SAME YEAR ARE COVERED. INTERESTING WAY TO DO BUSINESS... *TR