NHTSA Complaint #10546843 — 2011 TOYOTA CAMRY

VISIBILITY issue reported to NHTSA

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Complaint Details

ODI Number	10546843
Vehicle	2011 TOYOTA CAMRY
Component	VISIBILITY
Date of Incident	October 4, 2013
Date Filed	October 5, 2013
Mileage	36,807 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

DRIVER SUN VISOR BROKE OFF. I WENT TO A TOYOTA DEALER TO GET THIS FIXED THE DAY AFTER IT FELL AND WAS THERE FOR OVER AN 1 HR. THE PART IS ON BACK ORDER AND I PAID $90.99 FOR THE PART AND THE PART IS ON BACK ORDER FOR 3 TO 6 WEEKS. I CALLED TOYOTA SERVICES AND AFTER BEING ON THE LINE FOR ONE HOUR, TOYOTA WILL REIMBURSE THE PART; BUT NOT THE LABOR; WHICH WILL BE OVER $30.00. THE REIMBURSEMENT WILL ALSO TAKE SEVERAL WEEKS. I LOOKED ON YOUTUBE AND IT SEEMS THAT THIS IS A FACTORY DEFECT THAT IS AFFECTING SEVERAL TOYOTA CAMRY'S SINCE 2007; MINE IS A 2011. I WAS TOLD SINCE THIS ITEM IS NOT IN A RECALL I WON'T BE REIMBURSED COMPLETELY. PLEASE ORDER THEM TO FIX THIS DEFECT. *TR

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