NHTSA Complaint #10546531 — 2011 DODGE DURANGO

I HAVE A 2011 DODGE DURANGO THAT HAS BEEN IN THE DEALERSHIP'S SHOP SINCE SEPT 20TH. THE FUEL PUMPS FAILED BECAUSE OF A KNOWN ISSUE WITH THE TOTALLY INTEGRATED POWER MODULE. THIS ITEM HAS BEEN ON BACKORDER AND IF THAT'S NOT ENOUGH...DEALERSHIPS NATIONWIDE ARE RESTRICTED TO ORDERING ONE MODULE PER WEEK. I BELIEVE THIS ITEM SHOULD BE ON RECALL BECAUSE APPARENTLY OTHERS ARE WAITING FOR THIS PART...SOME OVER A PERIOD OF MONTHS. I NEED MY VEHICLE. I'VE BEEN IN TOUCH WITH CUSTOMER SERVICE/CORPORATE WHO HAS BEEN GIVING ME THE RUN AROUND AND EVEN PROMISING ME A RENTAL CAR...BUT NOT MAKING GOOD ON THEIR PROMISE. I'M TO THE POINT WHERE I'M CALLING THEM DAILY AND GETTING THE SAME RESPONSE. I'VE BEEN ASSIGNED A CASE MANAGER...BUT THE CASE MANAGER NEVER CALLED ME. DODGE DOESN'T HAVE THE COURTESY OF CALLING ME BACK TO LET ME KNOW WHAT'S GOING ON. WHAT KIND OF BUSINESS IS THAT? TOMORROW I WILL HAVE BEEN WITHOUT MY VEHICLE FOR TWO WEEKS WITHOUT ANY OTHER MEANS OF TRANSPORTATION. I WASN'T GIVEN AN ESTIMATE ON WHEN THE PART WOULD BE IN OR A RENTAL CAR. THIS REALLY SUCKS! I HAVE YOUNG KIDS AND PRAY THAT THERE ISN'T AN EMERGENCY WHERE I NEED TO JUMP IN MY VEHICLE AND GO BECAUSE I WON'T BE ABLE TO. *TR