NHTSA Complaint #10545744 — 2005 JEEP GRAND CHEROKEE

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	10545744
Vehicle	2005 JEEP GRAND CHEROKEE
Component	STRUCTURE:BODY:DOOR
Date of Incident	September 27, 2013
Date Filed	September 27, 2013
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

ALL FOUR DOOR HANDLES ARE COMING APART AND ONE IS COMPLETELY BROKE. IF THERE IS AN EMERGENCY, NOONE WILL BE ABLE TO GET OUT IF THE WINDOWS HAVE BEEN DAMAGED. THERE ARE HUNDREDS OF CHEROKEE AND COMMANDER OWNERS FACING THIS SAME SITUATION. THIS IS A SEVERE AND LIFE-THREATENING SAFETY ISSUE AND CHRYSLER JEEP REFUSES TO TAKE RESPONSIBILITY FOR USING CHEAP MATERIAL THAT LITERALLY DISINTEGRATES ON ITS OWN. THEIR PRICE FOR FIXING THIS DEFECT IS $700-$900 PER DOOR AND THEY ABSOLUTELY REFUSE TO COVER ANY PORTION OF IT. IF A COMPANY FREELY DECIDES TO USE INFERIOR MATERIALS JUST TO MAKE MORE PROFIT, THIS CREATES SAFETY ISSUES, ESPECIALLY CHILDREN AND INFANTS, THEN THEY MUST BE HELD ACCOUNTABLE AND RESPONSIBLE FOR ITS REPAIRS AT NO COST TO THE OWNER. *TR

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