NHTSA Complaint #10544627 — 2007 FORD ESCAPE HYBRID

TL* THE CONTACT OWNS A 2007 FORD ESCAPE HYBRID. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE STOP SAFELY NOW WARNING MESSAGE ILLUMINATED. THE CONTACT SHUT OFF AND RESTARTED THE VEHICLE, AND IT VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND WAS INFORMED THAT THE VEHICLE DID NOT DISPLAY A FAILURE. THE FAILURE RECURRED SEVERAL WEEKS LATER AND THE VEHICLE STALLED. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE UNKNOWN REPAIRS WERE PERFORMED HOWEVER, DID NOT RECTIFY THE FAILURE AND THE CONTACT WAS UNABLE TO RESTART THE VEHICLE WHEN THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 79,750.