NHTSA Complaint #10544323 — 2012 DODGE DART

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10544323
Vehicle	2012 DODGE DART
Component	POWER TRAIN
Date of Incident	August 24, 2013
Date Filed	September 18, 2013
Mileage	10,914 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

TRANSMISSION SERVICE LIGHT CAME ON AND TRAVELED ANOTHER 15 MILES BEFORE TRANSMISSION DISCONNECTED FROM ENGINE WHILE IN DRIVE GEAR. VEHICLE TOWED TO NEAREST DODGE DEALER WHO DETERMINED THAT A MODULE MOUNTED ON THE SIDE OF THE TRANSMISSION WAS DEFECTIVE. PART INSTALLED 5 DAYS LATER. VEHICLE TAKEN FOR QUALITY CHECK AND VEHICLE STOPPED DURING RIDE AND TRANSMISSION LIGHT CAME ON AGAIN. DEALER DROPPED TRANSMISSION PAN AND FOUND BROKEN PARTS. PARTS ORDERED AND INSTALLED 5 DAYS LATER. VEHICLE TAKEN FOR ANOTHER CHECK RIDE AND LIGHT CAME ON AGAIN. TECH SERVICE INDICATED THAT TRANSMISSION COMPUTER WAS DEFECTIVE AND ANOTHER 5 DAYS BEFORE PART WOULD BE AVAILABLE. DEALER SEND EMAIL DESCRIBING THAT PART WAS NOT AVAILABLE FOR 6 MORE WEEKS. BY THIS COMING MONDAY, VEHICLE WILL HAVE BEEN IN THE SHOP FOR 26 DAYS. DODGE CUSTOMER CARE STATES THEY ARE RESTRAINED FROM INSTALLING A NEW TRANSMISSION AND DEALER WILL CONTINUE TO ATTEMPT ALL REPAIRS. DODGE SOLUTION IS UNSATISFACTORY. *TR

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