NHTSA Complaint #10543165 — 2011 BUICK ENCLAVE

MY VEHICLE WAS ORIGINALLY EQUIPPED WITH MICHELIN LATITUDE TOUR 255/60R19 TIRES. AT JUST OVER 16,000 MILES I NOTICED CRACKS IN THE SIDEWALLS. AT 20,000 MILES A REPRESENTATIVE FROM MICHELIN ASSURED ME THAT IT WAS NOT A CONCERN. AT 22,000 MILES I PRESENTED THE VEHICLE TO THE SELLING DEALER AND WAS PROVIDED WITH A SERVICE BULLETIN WHICH STATED THAT THE STANCE OF THE MANUFACTURER WAS THAT THE CONDITION WAS ONLY INCIDENTAL ENVIRONMENTAL DAMAGE AND POSED NO SAFETY CONCERN. SINCE THAT TIME, I HAVE CONTACTED BOTH THE TIRE AND VEHICLE MANUFACTURERS WITH NO RESOLUTION. I CAN PROVIDE CASE NUMBERS AND EMAILS. THE TIRE MANUFACTURER HAS ISSUED A RECALL FOR THIS MODEL TIRE BUT THEY TELL ME THAT THE NUMERICAL RUN OF MY TIRES IS NOT INCLUDED. POSSIBLY THE SCOPE OF THE RECALL IS TOO NARROW. MY CONTENTION IS THAT THIS IS A DEFECTIVE PRODUCT AND A MAJOR SAFETY CONCERN FOR MYSELF, MY FAMILY, AND OTHER MOTORISTS. BECAUSE THE CONDITION HAS WORSENED SO MUCH IN SO FEW MILES, I FEEL THAT MICHELIN AND GENERAL MOTORS NEED TO ADDRESS THE PROBLEM IMMEDIATELY. THE TIRES SHOULD BE REPLACED UNDER WARRANTY, NOT AT THE PRO-RATE POLICY NOW IN PLACE. ANY ASSISTANCE WITH THIS SITUATION WOULD BE GREATLY APPRECIATED THANK YOU *TR