NHTSA Complaint #10542960 — 2009 DODGE JOURNEY

I ORDERED A NEW FOB FOR MY 2009 DODGE JOURNEY SINCE I ONLY HAD ONE AND IT FELL AND BROKE. IT COST ME $257.46, WHICH INCLUDED PROGRAMMING. WHEN I WENT TO PICK IT UP ON SEPT 4, 2013, IT WOULD START THE CAR BUT NOT LOCK OR UNLOCK THE DOORS. I TOOK IT BACK THE NEXT MORNING. I RECEIVED A CALL LATER & WAS TOLD THE KEY COULD NOT BE PROGRAMMED AGAIN. THE DEALERSHIP WAS ON HOLD WITH CHRYSLER FOR OVER AN HOUR & WAS FINALLY TOLD THERE WAS AN ISSUE THEY WERE AWARE OF WITH THE WIN MODULE. APPARENTLY IT HAS BEEN HAPPENING QUITE FREQUENTLY. SO MUCH SO THAT THERE WAS A BACKORDER OF OVER A MONTH FOR THE MODULE! SOME CALLS WERE MADE & A MODULE WAS FINALLY SENT & RECEIVED ON SEPT. 9, 2013. IT WAS INSTALLED ON SEPT. 10, 2013 BUT WHEN I WENT TO PICK IT UP THE FOB WOULD LOCK AND UNLOCK THE DOORS, THE PANIC BUTTON WOULD GET THE LIGHTS FLASHING BUT NO HONKING AND THE REMOTE START WOULD NOT WORK! THE CAR DID START WHEN THE FOB WAS INPUTTED. IT COST ME ANOTHER $299.71 TO ORDER & INSTALL THE MODULE. IN THE MEANTIME I HAD TO BORROW CARS FROM RELATIVES AS THE DEALERSHIP DID NOT PROVIDE A LOANER CAR. I RESEARCHED THE WIN MODULE ISSUE ON THE INTERNET AND FOUND THAT IT IS INDEED AN ISSUE HAPPENING TO OTHERS! I BELIEVE THIS SHOULD BE A RECALL AND THAT CHRYSLER SHOULD REIMBURSE ME THE COST OF THE MODULE AND INSTALLATION OF IT PLUS THE COST OF THE FOB SIMPLY FOR THE AGGRAVATION AND STRESS OF HAVING TO BORROW VEHICLES FROM OTHERS WHILE THIS ISSUE WAS BEING CORRECTED. IT WAS A SIMPLE CASE OF PROGRAMMING A NEW FOB THAT TURNED INTO A NIGHTMARE OF ALMOST A WEEK. IT COULD HAVE BEEN LONGER BUT THANKS TO GOD IT WASN'T!! *TR