NHTSA Complaint #10538481 — 2013 FORD FOCUS

THE CAR HAS LOCKED ME OUT THREE TIMES WHEN I HAD THE KEYS IN MY POCKET THE ELECTRICAL WENT OUT THE CAR STALLED AND I HAD TO CALL FOR HELP AND THE BLUE TOOTH WAS OUT. I GOT OUT OF THE CAR AND CALLED THE DEALER 25 MILES AWAY . I GOT THE CAR STARTED AND DROVE TO DEALER AND THEY PUT A NEW SD CARD IN THE CONSOLE, SAYING THE WRONG CARD WAS BEING USED. NOW, THE TRANSMISSION SHUDDERS AND I TOOK IT TO THE DEALER FOR A TEST DRIVE AND THEY SAID THE TIRES ARE OUT OF BALANCE AND NEVER BALANCED AT THE FACTORY. THE CAR LOOSES POWER ON STEEP HILLS AND SOME TIMES ROLLS BACK ON HILLS. THE DEALER SAYS THE TRANSMISSION WILL MEMORIZE MY DRIVING HABITS . THE TRANSMISSION TWO MONTHS LATER STILL SHUDDERS UNTIL IT WARMS UP AND HESITATES TO SHIFT T TIMES AND I FEEL THE NEED TO USE THE THROTTLE IN BETWEEN SHIFTS. THE TRANSMISSION WILL CLUNK EVERY NOW AND THE AS THE GEARS ARE OUT OF SYNC NOW, THIS CAR HAS A MIND OF ITS OWN AND SEEMS TO TRY AND CORRECT ITSELF ELECTRONICALLY. THE TRANSMISSION FEELS LIKE IT'S GOING TO LOOSE ONE OR BOTH OF ITS CLUTCHES AT ANYTIME. THE CAR IS AN ACCIDENT WAITING TO HAPPEN . AN EXAMPLE THE CAR DOWN SHIFTED ON ME AND A CAR BEHIND ME ALMOST HIT ME. THE DEALER KNOWS THERE IS A PROBLEM, BUT TELLS THE SAME STORY. THAT'S HOW A DCT IS. FORD NEEDS TO HELP THE DEALERS AND STEP UP. THE GOVERNMENT OUGHT GET AFTER FORD. THE CAR IS UNSAFE, UNRELIABLE AND NEEDS A RECALL. THE CAR HAS 3600 MILES ON IT AND RUNS LIKE 1936 FORD MANUAL SHIFT. WHAT A WASTE OF 25K, NO MORE AMERICAN CARS FOR ME. *JB