NHTSA Complaint #10537997 — 2009 NISSAN MAXIMA

I BOUGHT MY MAXIMA IN APRIL OF 2011. IT WAS PRE-OWNED WITH ABOUT 14000 MILES. THE TELESCOPIC AND TILT FUNCTIONS FOR THE STEERING WHEEL STOPPED WORKING. MY STEERING WHEEL IS STUCK IN THE LOWER POSITION MAKING A BIT DIFFICULT TO DRIVE SPECIALLY WHEN I HAVE TO BACK UP; IT ACTUALLY FEELS A LITTLE BIT DANGEROUS. I WILL BE GETTING IT FIXED NEXT WEEK. SINCE NISSAN DENIED MY CLAIM FOR THEN TO PAY FOR THIS. I SPOKE WITH NISSAN CONSUMER AFFAIR SPECIALISTS AND THEY CAME BACK TELLING ME THAT IT IS NOT COVERED IN THE WARRANTY ANYMORE AND THAT IT WILL BE UP TO ME TO GET IT FIXED. OBVIOUSLY, WHEN I FIRST CALLED THEM I UNDERSTOOD THAT THE WARRANTY WAS OVER. I WAS HOPING THEY WOULD SEE THIS AS A SERIOUS ISSUE SEEING THERE ARE MANY COMPLAINTS FROM OTHER CONSUMERS ALREADY RELATED TO THE TILT AND/OR THE TELESCOPIC MOTORS GOING BAD. THE COST FOR THIS REPAIR IS $975. I WOULDN'T MIND SPENDING THIS ON TIRES AND BRAKES, BUT THE FAILURE OF THIS MOTORS SO EARLY IN THE LIFE OF THIS CAR IS UNACCEPTABLE. I AM SURPRISED OF NISSAN NOT HAVING INITIATED A RECALL CAMPAIGN FOR THIS. VERY DISAPPOINTING. THIS IS MY THIRD NISSAN BUT BECAUSE OF THE WAY THEY SEEM TO CARE FOR ISSUES OF THEIR CUSTOMERS IT MAYBE THE LAST ONE. *TT