NHTSA Complaint #10537586 — 2010 BUICK ENCLAVE

THE CAR HAS HAD A WHINING NOISE IN THE STEERING FOR A LONG TIME. HAVE BEEN TOLD LOTS OF THINGS ABOUT THE SOUND AND THE REASON BEHIND THE SOUND. ABOUT 3 MONTHS AGO WHILE MAKING A U-TURN AT RED LIGHT THE CAR'S STEERING LOST ITS POWER STEERING MOMENTARILY. IT BECOME EXTREMELY DIFFICULT TO COMPLETE THE TURN AND MADE FOR A VERY DIFFICULT SITUATION. ONCOMING CARS WERE NOT AS EASY TO AVOID AS THE STEERING BECOME ALMOST IMPOSSIBLE. AT A LOCAL AUTO REPAIR SHOP AFTER THE INCIDENT WE WERE TOLD THAT THIS WAS A VERY COMMON INCIDENT WITH THE BUICK ENCLAVE. WE THEN CALLED A LOCAL GM DEALER AND THEIR SERVICE DEPARTMENT, ONLY TO BE TOLD THAT THERE OCCASIONALLY IS AIR BUBBLES THAT HAPPEN IN POWER STEERING SYSTEMS AND THAT THE WHINING NOISE IS OKAY. I ASKED IF THIS WAS A COMMON PROBLEM TO BE TOLD THAT THIS IS NOT COMMON, EVEN THOUGH I WAS TOLD BY A AUTO REPAIR SHOP THAT IT WAS A COMMON PROBLEM. AFTER DEALING WITH THIS PROBLEM FOR THE LAST 3 MONTHS AND PUTTING MY SMALL CHILDREN AND WIFE IN THE CAR, I AM UNABLE TO DO THIS ANY LONGER. IT IS NOT A SAFE SITUATION, NOT EVEN A LITTLE BIT. MY WIFE NEARLY WRECKS INTO OTHER CARS PRETTY MUCH ANYTIME SHE TRIES TO PARK THE CAR IN A STORE PARKING LOT. AFTER RESEARCHING THE INTERNET, I AM FINDING THOUSANDS UPON THOUSANDS OF OTHER PEOPLE WITH THE SAME PROBLEM. I WOULD LIKE TO BELIEVE THAT MAYBE IT WAS JUST MY CAR, BUT I DON'T THINK THAT EVERY BUICK ENCLAVE SHOULD LOSE ITS POWER STEERING AT 70000 MILES. THAT IS NOT GOOD. DO SOMETHING PLEASE! *TR