NHTSA Complaint #10536983 — 2005 FORD ESCAPE HYBRID

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10536983
Vehicle	2005 FORD ESCAPE HYBRID
Component	SUSPENSION
Date of Incident	August 8, 2013
Date Filed	August 23, 2013
Mileage	126,945 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I WAS EN ROUTE TO A REPAIR SHOP TO CHECK A POSSIBLE U-JOINT NOISE, AND HIT A REPAIR BUMP IN THE ROAD WHEN MY CAR MADE A VERY SCARY CLUNK AT THE RIGHT/REAR WHEEL. IT CONTINUED TO MAKE A BANGING /CLUNKING NOISE. I CONTINUED ON TO THE REPAIR SHOP TRAVELING AT 25MPH WITH MY FLASHERS ON. THEY TOOK THE VEHICLE FOR A SHORT TEST DRIVE AND CONFIRMED THE BANGING/CLUNKING NOISE. THEY THEN PUT THE VEHICLE ON A HOIST FOR A VISUAL INSPECTION AND FOUND THE UNDER-BODY FRAME AROUND THE RIGHT/REAR SHOCK MOUNT HAD RUSTED AWAY, AND THE REMAINING PORTION THAT WAS STILL ATTACHED TO THE SHOCK WAS SNAPPING AND BANGING WITH ANY MOVEMENT OF THE RIGHT/REAR WHEEL. SINCE THEN I HAVE NOT DRIVEN MY VEHICLE. THE REPAIR SHOP HAS INFORMED ME THAT THEY HAVE SEEN 5 MORE ESCAPES SINCE THEN ,AND ONLY ONE HAD THE SAME PROBLEM. IT WAS ALSO AN ESCAPE HYBRID. THEY ALSO ADVISED ME TO CONTACT YOUR WEBSITE AND MAKE A COMPLAINT. *TR

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