NHTSA Complaint #10536359 — 2004 DODGE DURANGO

ON AUGUST 15, 2013, GOT UP GOT INTO MY 2004 DURANGO WITH A 5.7 LIT HEMI ENGINE AND PROCEEDED TO DRIVE TO WORK AS USUAL ON MY WEEK DAY THE VEHICLE SHOWED NO PERFORMANCE PROBLEMS NO CHECK ENGINE LIGHT OR ANY OTHER WARNINGS ON THIS VEHICLE ARRIVED AT WORK AT APPROXIMATELY 10:30 A.M. AND PARKED IT , THE CAR SAT ALL DAY UNTIL 6:30 P.M. , I CAME OUT FROM WORK GOT INTO MY CAR STARTED IT UP AND IT SHUT BACK DOWN I TRIED TO START IT ONCE AGAIN , I ENDED UP CALLING MY ROADSIDE ASSISTANCE TO TOW THE VEHICLE TO A SHOP THE CAR SHOWED SYMPTOMS THAT IT MIGHT BE A STARTER , SO AN ATTEMPT TO DO AN ENGINE DIAGNOSTIC WAS DONE ON AUGUST 16, 2013 AT A LOCAL GOODYEAR AND THEY STATED THAT THE ENGINE WOULD NOT TURN AT ALL, THEY EVEN ATTEMPTED TO HAND TURN IT AND TO NO AVAIL IT WOULD NOT. AT THIS POINT THEY SAID THEY DID NOT HAVE THE CAPACITY TO FIX IT AND I WOULD HAVE TO HAVE IT TOWED TO A SHOP THAT DOES MAJOR ENGINE WORK SO I DID HAVE IT TOWED ON AUGUST 16, 2013 TO CAR CZAR AND THE SAID THEY WERE GOING TO DO A NO CRANK, NO START TEST ON MY CAR AND ON AUGUST 17, 2013 IT WAS DETERMINED THAT THE ENGINE WAS TOTALLY SEIZED AND WOULD NOT TURN AT ALL AND THAT I WOULD NEED A NEW ENGINE. THIS AUTO CARE CENTER ALSO INFORMED ME THAT THEY COULD NOT FIX THIS PROBLEM BECAUSE THIS PARTICULAR VEHICLE HAS SPECIAL BOLTS AND I WOULD HAVE TO TAKE IT TO A DEALER ALSO IN MY RESEARCH FOR A NEW ENGINE I RAN ACROSS 41 PAGES OF COMPLAINT FROM OTHERS WITH THIS SAME MAKE AND STYLE OF VEHICLE AND THEY ALSO DESCRIBE THE SAME PROBLEM WITH THIS CAR , I NO SOME ONE WHO HAS ALSO EXPERIENCED THE SAME PROBLEM WITH THIS SAME MAKE AND MODEL , I BOUGHT MY CAR OFF A CARMAX CAR LOT A LITTLE SHY OF 2 YEARS AGO AND IT HAD ONE OWNER BEFORE ME A VERY HIGH MAINTENANCE VEHICLE AND I'M A SINGLE MOTHER WITH CHILDREN I CAN'T AFFORD TO TAKE THIS KIND OF LOSS PLUS I'M STILL PAYING ON IT THIS IS REALLY SAD. *TR