NHTSA Complaint #10535865 — 2013 DODGE GRAND CARAVAN

THE DAY I PICKED UP THIS NEW 2013 DODGE GRAND CARAVAN SE/AVP (6-8-13) I NOTICED A NOISE UPON DECELERATION, JUST BEFORE STOPPING; AND ALSO WHEN ON A NEIGHBORHOOD STREET AND GOING 15 TO 20 MPH. AS BEST I CAN DESCRIBE IT, IT SOUNDS LIKE A TURKEY CALL COMING FROM THE AREA IN FRONT OF THE DRIVER. IF CAR IS SHIFTED INTO NEUTRAL THE NOISE STOPS. DROVE CAR FOR 500 MILES HOPING NOISE WOULD STOP, THEN BROUGHT IT TO DEALER. DEALER CALLS IT A "FLUTTER" CALL IT WHAT YOU WANT, THEY CHECKED EVERYTHING OVER UNDER THE HOOD AND COULD NOT FIND ANYTHING. THEY SAID THEY WOULD REFER IT TO CHRYSLER. I FILED A COMPLAINT WITH CHRYSLER. SINCE THE FIRST TIME, CAR HAS BEEN BACK TO DEALER TWO MORE TIMES. LAST TIME CHRYSLER TOLD THEM TO REPLACE THE THROTTLE BODY. THIS DID NOT WORK. SO NOW THEY ARE JUST GUESSING. I ASKED CHRYSLER TO SEND A FACTORY MAN TO CHECK IT OUT, THEY SAID THEY CAN'T DO THAT, THEY HAVE TO WORK WITH THE DEALER. I'VE ASKED THEM FOR A "LONER" CAR BUT THEY REFUSED SAYING MY CAR IS STILL DRIVABLE. DEALER SAYS THEY CAN DO NOTHING MORE UNTIL THEY HEAR FROM CHRYSLER. I BOUGHT THIS VAN TO TAKE THINGS TO VIRGINIA THIS SUMMER AND TO FLORIDA THIS WINTER. I HAVE NO CONFIDENCE IN IT FOR A LONG TRIP. I CANCELLED MY VIRGINIA TRIP AND LOST A NIGHT'S DEPOSIT ON A HOTEL ROOM. I ASKED THEM TO TAKE THE CAR BACK AND GIVE ME ANOTHER ONE, AND OF COURSE THEY SAID NO. THIS IS PROBABLY GOING TO END UP VIA THE LEMON LAW IN COURT. *TR