NHTSA Complaint #10534986 — 2007 TOYOTA SIENNA

JUNE 12, 2012, ODOMETER 45,000 MILES, 2 HOURS FROM HOME, DRIVERS SIDE MANUAL DOOR WOULD NOT CLOSE AND LATCH SHUT. CALLED NASHUA, NH TOYOTA DEALERSHIP, TOLD LOTS OF PROBLEMS WITH DOORS, NEED TO MAKE APPOINTMENT, AVERAGE REPAIR OVER $1,000. TOOK TO MY REGULAR MECHANIC AND PROBLEM TEMPORARILY FIXED FOR $244.80(LATCH ASSY SEIZED UP. REMOVE, LUBE, REINSTALL. IF REPAIR DOESN'T LAST, NEW PART NEEDED. COST FOR PART ONLY, $570.23, PLUS LABOR). JULY 2013, ODOMETER 65,000 MILES, SAME DOOR NOT LATCHING AGAIN, DOOR SLIDES OPEN DURING ACCELERATION. CALLED TOYOTA DEALERSHIP IN NASHUA, NH, TOLD DOOR NOT COVERED UNDER "LATCH ASSEMBLY EXTENDED WARRANTY" BECAUSE DOOR IS MANUAL. HAVE MADE APPOINTMENT WITH MY REGULAR MECHANIC AGAIN TO SEE WHAT CAN BE DONE TO FIX PROBLEM. MY VEHICLE HAS 2 SLIDING DOORS, DRIVERS SIDE IS MANUAL, PASSENGER SIDE IS AUTOMATIC. HOWEVER, THE MANUAL DOOR HAS A MOTOR AND LATCH ASSEMBLY TO PULL THE DOOR IN AND LATCH IT AFTER IT'S BEEN SLID CLOSED. THIS FUNCTION IS NOT WORKING PROPERLY. THE EXTENDED WARRANTY I RECEIVED FROM TOYOTA IN JULY 2012 STATES " THIS WARRANTY EXTENSION IS FOR YOUR REAR SLIDING DOOR LATCH ASSEMBLIES FOR A PERIOD OF 9 YEARS FROM THE VEHICLES DATE OF FIRST USE OR 120,000 MILES WHICHEVER COMES FIRST". THERE IS NO MENTION THE DOOR MUST BE AN AUTOMATIC DOOR. I BELIEVE TOYOTA IS TRYING TO LIMIT HOW MANY WARRANTY FIXES THEY DO BY GIVING CUSTOMERS INCORRECT INFORMATION. I'M ALSO BEGINNING TO HAVE PROBLEMS WITH THE PASSENGER SIDE AUTOMATIC DOOR NOT CLOSING. HOWEVER I CAN ONLY AFFORD THE TIME AND MONEY FOR ONE FIX AT A TIME. THERE ARE HUGE SAFETY ISSUES HERE AND TOYOTA SHOULD BE HELD RESPONSIBLE. *TR