NHTSA Complaint #10534724 — 2012 TOYOTA HIGHLANDER

THIS EVENT HAPPENED WHEN MY TOYOTA HIGHLANDER 2012 (SE V6 4WD) WAS PARKED AND TURNED OFF. I PRESSED THE REMOTE CONTROL BUTTON TO AUTOMATICALLY OPEN THE CAR HATCH DOOR. THE DOOR WAS OPEN AND STAY UP. HOWEVER, WHEN I WAS PUTTING SOME GROCERY BAGS INSIDE THE CAR, THE DOOR CAME DOWN WITHOUT ANY ANNOUNCEMENT AND HITTING MY HEAD. I HAD HEAD ACHE FOR A COUPLE OF DAYS. AFTER THIS HAPPENED, THE BACK DOOR DOES NOT STAY UP. I BROUGHT THE CAR TO THE DEALER TWO DAYS AFTER THE INCIDENT HAPPENED. I AM STILL WAITING FOR A DECISION FROM TOYOTA CUSTOMER EXPERIENCE CENTER AND WITHOUT MY CAR (3 WEEKS AND COUNTING). I AM CLAIMING A CAR REPLACEMENT FROM TOYOTA. THIS IS THE FIFTH INCIDENT WITH THIS CAR (FIVE CAR REPAIRS BY THE DEALERSHIP UNDER TOYOTA GUARANTY) DURING ITS FIRST YEAR OF OWNERSHIP (A BRAND NEW CAR). REALLY DISAPPOINTED FROM TOYOTA CAR QUALITY. I AM AFRAID THAT NEXT TIME WOULD BE A FATALITY OR ANOTHER SERIOUS INJURY WITH IRREVERSIBLE CONSEQUENCES. *TR