NHTSA Complaint #10533759 — 2011 MERCURY MARINER

WHILE CRUISING ON I-40 HEADED TOWARDS NASHVILLE, MY CAR WENT INTO AN IDLE STATE AND I FORCED TO THE SIDE OF THE ROAD TO TURN OFF THE CAR. TURNED IT BACK ON AND IT RAN FOR ANOTHER 25 MILES AND DID THE EXACT SAME THING. I TOOK IT TO THE FORD DEALER WHERE THEY LOOKED FOR ANY CODES. THE CODE THAT THEY FOUND WAS P2111 FOR A POWERTRAIN THROTTLE BODY. NONE OF THESE PARTS ARE IN STOCK ANYWHERE IN TENN FROM WHAT THE TECH SAID. I WAS FORCED TO TRAVEL BACK TO DALLAS IN A VEHICLE THAT WOULD RANDOMLY GO INTO AN IDLE STATE WHERE I WAS FORCED TO EXIT THE ROAD TO TURN OFF AND RE-START MY VEHICLE. UPON DOING SOME RESEARCH, IT APPEARS THAT SEVERAL FOR VEHICLES ARE HAVING THROTTLE BODY ISSUES. ALSO, I LEARNED JUST TODAY THAT THE PART I NEED, DS7Z9E926D COSTS $324 AT THE DEALER. THE PARTS PERSON MENTIONED THAT ARE NOW ON PART #D AND THAT THE PREVIOUS PARTS ARE DEFECTIVE. MY POWERTRAIN IS UNDER WARRANTY, HOWEVER, "THIS PART IS NOT COVERED EVEN THOUGH IT IS PART OF THE POWERTRAIN" PER THE FORD TECH. PLEASE INCLUDE THIS INTO ANY FORD THROTTLE BODY ISSUES THAT ARE BEING INVESTIGATED. THANKS. *TR