NHTSA Complaint #10891701 — 2011 MERCURY MARINER

LAST YEAR, DRIVING ON STATE HIGHWAY AND VEHICLE LOSES POWER. WRENCH LIGHT COMES ON, ENGINE IS RUNNING, NO GAS, ETC. SHUT OFF, WAIT, AND START AGAIN. LIGHT IS OFF AND RUNS OK. THIS HAPPENED SEVERAL MORE TIMES. CONTACTED FORD CUSTOMER ASSISTANCE AND SHOWED THERE WAS A CUSTOMER EXPERIENCE RECALL ON THROTTLE BODY. TOOK IT TO A DEALER AND THEY FOUND NOTHING WRONG. I GOT IT BACK, AND PROBLEM REOCCURRED. TOOK IT BACK TO DEALER,THEY DROVE IT AROUND, AND COULDN'T FIND ANYTHING WRONG. FINALLY, IN ANOTHER CITY, LEFT WORK AND LOST POWER AND ENGINE LIGHT CAME ON AND DIDN'T GO OFF AFTER RESTART. CONTACTED DEALER AND THEY REPLACED THROTTLE BODY SENSOR (OR SIMILAR) FOR FREE. THIS LAST WEEK, WAS DRIVING ON INTERSTATE 75MPH IN TRAFFIC AND I LOSE POWER IN PASSING LANE. LUCKILY COASTED TO SHOULDER, RESTARTED AND LIGHTS OFF. HAPPENED AGAIN THIS MORNING GOING TO WORK ON STATE HIGHWAY AT 60MPH. TALKED TO FORD AND WAS TOLD THEY CANNOT HELP ME UNTIL I HAVE A DEALER LOOK AT IT. CANNOT GET AN APPOINTMENT UNTIL END OF NEXT WEEK. WORRIED ABOUT DRIVING THIS VEHICLE I'VE HAD LESS THAN 5 YEARS, BUT IF DEALER CANNOT FIND ERROR, I HAVE TO TAKE MY CHANCES AND WAIT UNTIL THEY CAN GET AN ERROR.