NHTSA Complaint #10533555 — 2007 LEXUS ES350

2007 LEXUS ES350. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSED TO REIMBURSE CONSUMER FOR VEHICLE REPAIRS DUE TO THE SHUDDER AND CLICKING PROBLEMS. *SMD THE LAWYER STATED THE DEALER SHOULD HAVE KNOWN OF AND CORRECTED THE PROBLEM BEFORE SELLING THE VEHICLE TO HER CLIENT. THE CONSUMER PURCHASED THE VEHICLE ON SEPTEMBER 7, 2007 AND THE VEHICLE WAS SUBJECT TO TECHNICAL SERVICE BULLETIN ST001-07 STEERING INTERMEDIATE SHAFT NOISE. THE BULLETIN WAS ISSUED ON APRIL 25,2007. THE PROBLEM HAD NOT BEEN CORRECT OR DISCLOSED AT THE TIME OF PURCHASE. THE DEALER SERVICED THE VEHICLE ON JANUARY 9, 2008, AT WHICH TIME, THE PROBLEM WAS NOT DISCLOSED. ON AUGUST 31, 2012. WHEN THE PROBLEM APPEARED, THE CONSUMER REPORTED IT TO HER MECHANIC. HE FOUND THE BULLETIN AND REPLACED THE STEERING SHAFT ASSEMBLY, AT A COST OF $420.46.