2007 LEXUS ES350 Steering Problems

I HAD AN ACCIDENT THAT WAS VERY SEVERE AND AIRBAGS DID NOT DEPLOY. I FILED A COMPLAINT WITH LEXUS AND DID NOT GET A SATISFACTORY ANSWER. I FELT THE IMPACT THROUGH THE STEERING WHEEL. ALL I WANT TO KNOW WHY AIRBAGS DID NOT DEPLOY. PLEASE HELP ME WITH THAT. *TR

OIL DUMPED OUT CROSSING A VERY LONG BRIDGE & ENGINE FROZE UP/STEERING HARD TO CONTROL...DUE TO A DEFECTIVE VVTI_OIL HOSE RUPTURING..BOTH LEXUS & TOYOTA WERE AWARE OF THIS PROBLEM & HAD ISSUED A "LIMITED SERVICE CAMPAIGN" THAT ENDED ON MARCH 31, 2013..BOTH REFUSED TO FIX MY CAR THAT WITH RENTAL CARS, COST ME APROX. $7,000.00..THIS WAS A RUBBER HOSE, THAT BOTH MFGS. KNEW ABOUT AND BOTH CO.CONTINUED TO REPLACE THESE FAULTY HOSES, WITH ANOTHER "RUBBER HOSE", EVEN THO' THERE WAS & STILL IS A METAL HOSE THAT IS RECOMMENDED!! I HAD POSTED THIS PROBLEM WITH YA'LL, SHORTLY AFTER, BUT, DO NOT FIND RECORDS OF.. BUT, APPROX. 2 WEEKS AGO, I RECEIVED A NOTIFICATION FROM LEXUS STATING," THEY HAD DECIDED TO RE-OPEN THIS "LIMITED SERVICE CAMPAIGN" TO EXTEND TO DEC. 31, 2021..A DAY TOO LATE & ALOT OF $$$$& TIME SPENT..EVEN THO' LEXUS SAID THEY WOULD CONSIDER REIMBURSEMENT ON CARS, LIKE...

BELOW ARE EXCERPTS OF A LETTER SENT ON JULY 16TH, 2013, TO WHICH I HAVE NOT RECEIVED A REPLY. I AM WRITING TO YOU ON BEHALF OF MY CLIENT, _____________, CONCERNING A PROBLEM IN THE STEERING OF HER 2007 LEXUS ES350. THE LEXUS DEALERSHIP, FREEMAN LEXUS IN SANTA ROSA, CALIFORNIA, HAS REFUSED TO REIMBURSE MY CLIENT FOR REPAIRS THAT WERE MADE TO DEAL WITH THE SHUDDER AND CLICKING PROBLEMS IN MY CLIENT?S CAR. NOW, MY CLIENT IS REQUESTING REIMBURSEMENT IN THE AMOUNT OF $420.46 PLUS REPAIR AT NO ADDITIONAL COST TO HER OF THE RECURRING PROBLEM IN THE STEERING ?INTERMEDIATE SHAFT? IN HER CAR. FREEMAN SHOULD HAVE KNOWN OF AND CORRECTED THE PROBLEM BEFORE SELLING THE CAR TO MY CLIENT, AS I EXPLAIN BELOW. AT THE TIME MY CLIENT PURCHASED THE CAR ON SEPTEMBER 7, 2007, CERTIFIED PREVIOUSLY OWNED, THE CAR WAS SUBJECT TO TECHNICAL SERVICE INFORMATION BULLETIN ST001-07, STEERING...

2007 LEXUS ES350. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSED TO REIMBURSE CONSUMER FOR VEHICLE REPAIRS DUE TO THE SHUDDER AND CLICKING PROBLEMS. *SMD THE LAWYER STATED THE DEALER SHOULD HAVE KNOWN OF AND CORRECTED THE PROBLEM BEFORE SELLING THE VEHICLE TO HER CLIENT. THE CONSUMER PURCHASED THE VEHICLE ON SEPTEMBER 7, 2007 AND THE VEHICLE WAS SUBJECT TO TECHNICAL SERVICE BULLETIN ST001-07 STEERING INTERMEDIATE SHAFT NOISE. THE BULLETIN WAS ISSUED ON APRIL 25,2007. THE PROBLEM HAD NOT BEEN CORRECT OR DISCLOSED AT THE TIME OF PURCHASE. THE DEALER SERVICED THE VEHICLE ON JANUARY 9, 2008, AT WHICH TIME, THE PROBLEM WAS NOT DISCLOSED. ON AUGUST 31, 2012. WHEN THE PROBLEM APPEARED, THE CONSUMER REPORTED IT TO HER MECHANIC. HE FOUND THE BULLETIN AND REPLACED THE STEERING SHAFT ASSEMBLY, AT A COST OF $420.46.