NHTSA Complaint #10533503 — 2002 FORD FOCUS

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10533503
Vehicle	2002 FORD FOCUS
Component	SUSPENSION
Date of Incident	July 26, 2013
Date Filed	August 4, 2013
Mileage	56,193 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

IN 2004 FORD ISSUED A WARRANTY EXTENSION ON THE FRONT COIL SPRINGS. THIS WAS CALLED: CUSTOMER SATISFACTION PROGRAM 03M02. THEY KNEW THE PART HAS BEEN INCORRECTLY MANUFACTURED AND THE COIL SPRING WOULD BREAK DUE TO CORROSION. THE WARRANTY WAS EXTENDED TO 150,000 MILES OR 10 YEARS. MY COIL SPRING BROKE ON JULY 26 2013 WHEN MY CAR ONLY HAD 56,193 MILES BUT IT WAS 11 YEARS OLD. THE FORD DEALER TOLD ME THAT THE COMPANY WOULD NOT PAY FOR THIS REPAIR. MY COMPLAINT IS THAT I THINK THE FORD MOTOR COMPANY SHOULD PAY FOR THIS REPAIR AND FOR THE OTHER FRONT COIL SPRING SINCE THE PROBLEM SHOULD HAVE BEEN A RECALL SINCE THE COMPANY KNEW THE PART HAD NOT BEEN MANUFACTURED CORRECTLY. *TR

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