NHTSA Complaint #10532993 — 2012 FORD FUSION HYBRID

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10532993
Vehicle	2012 FORD FUSION HYBRID
Component	STEERING
Date of Incident	July 29, 2013
Date Filed	August 1, 2013
Mileage	9,930 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

UPON EXIT OFF OF EXPRESSWAY, CAR GAVE MESSAGE "POWER ASSIST FAULT 1" BLINKING. LOST POWER STEERING, ALSO ADVANCE TRAC NOTICE STARTED BLINKING WITH PICTURE OF SKIDDING CAR. TOTAL STEERING LOSS OCCURRED IN STOPPED TRAFFIC AS TRIED TO TURN CORNER. MANUAL DIFFICULT STEERING RETURNED IF CAR WAS MOVING. PARKED CAR AND VISITED FRIENDS. AFTER 2 HOURS RETURNED TO CAR AND AFTER STARTING EVERYTHING WORKED. NO MORE MESSAGES. CAR WAS SERVICED ON JULY 3RD FOR 10,000 MILE CHECKUP BY KINDLE FORD PREVIOUS TO INCIDENT. WHEN CALLED KINDLE FORD ON 7/29 DAY OF INCIDENT, SAID THEY COULDN'T DO ANYTHING AS CAR WAS WORKING AND MESSAGE GONE. NEED TO WAIT UNTIL HAPPENS AGAIN. AM TOTALLY TERRIFIED TO DRIVE MY NEW $32,000.00 CAR. *TR

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