NHTSA Complaint #10526306 — 2010 SUBARU FORESTER

ON 2/24/12 MY BRAKES STARTED TO RUB AND SQUEAK SO I TOOK IT IN TO BE CHECKED. TO MY SURPRISE IT WAS MY REAR BRAKES AND THEY HAD COMPLETELY DENIGRATED. THE DEALER COULDN'T EXPLAIN TO ME WHY THIS HAPPENED SO THEY JUST WENT AHEAD AND REPLACED THEM UNDER WARRANTY. ON 6/21/13 (20,000 MILES LATER) SAME THING HAPPENED. BACK BRAKES DENIGRATED SO THE DEALER REPLACED THEM AGAIN WITH NO EXPLANATION. 5 DAYS LATER I HAD THE BRAKES INSPECTED BY FIRESTONE (STILL SQUEAKING) AND THEY INFORMED ME THAT THE BACK BRAKE PADS WERE DOWN TO 8MM AND ONE OF THE ROTORS HAD BEEN SHAVED "WAY DOWN". INQUIRED ABOUT THIS TO MY DEALER AND APPARENTLY THEY REPLACED ONLY THE PADS AND SAID THIS WAS STANDARD PRACTICE. IN THE 3 YEARS I HAVE HAD THIS CAR I HAVE REPLACED THE BRAKES 3X (REAR 2X AND FRONT 1X), MOTOR IN SUNROOF, HEATING UNIT, RADIO CONNECTIONS, REPLACED FRONT LIGHT BULBS 4-5 TIMES AND HAVE HAD AT LEAST 2 RECALLS. I HAVE CONTACTED SUBARU CORPORATE BUT THEY KEEP DIRECTING ME BACK TO THE DEALER. MY BIG CONCERN IS THAT THE REAR BRAKES ARE NOT OPERATING PROPERLY AND I DRIVE AROUND WITH A 4 YEAR OLD IN MY CAR EVERYDAY. MY UNDERSTANDING FROM ASKING AROUND AT THE DEALER IS THAT I AM NOT THE ONLY CUSTOMER WHO HAS COME IN WITH REAR BRAKE ISSUES ON THE 2010 SUBARU FORESTER. THE CAR FEELS LIKE IT IS DRAGGING WHEN I DRIVE IT AND SOMETIMES IT FEELS LIKE THE BRAKES ARE RUBBING WHEN I AM DRIVING. *TR