NHTSA Complaint #10526190 — 2004 VOLVO XC90

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10526190
Vehicle	2004 VOLVO XC90
Component	ELECTRICAL SYSTEM
Date of Incident	July 9, 2012
Date Filed	July 22, 2013
Mileage	111,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

AT HIGHWAY SPEEDS, THE WINDSHIELD WIPERS RANDOMLY START, FOLLOWED IMMEDIATELY BY A LOUD THUMP SOUND FROM THE ENGINE, ALSO IMMEDIATELY FOLLOWED BY ALL THE ELECTRICAL ITEMS ON THE INSTRUMENT PANEL GOING DARK, ALL GAUGES GO TO ZERO, SPEEDOMETER DOESN'T WORK, RADIO GOES DARK AND STOPS WORKING ALONG, A/C STOPS WORKING, ERROR MESSAGE APPEAR FOR THE ABS AND SRS. THERE IS ALSO AN SLIGHT LOSS OF ENGINE POWER. PROBLEM HAS OCCURRED 4 TIMES OVER THE LAST YEAR. DEALER COULD NOT REPLICATE THE PROBLEM ON THE FIRST VISIT WHICH IS NOT SURPRISING SINCE THE PROBLEM IS COMPLETELY RANDOM. ON A MORE RECENT VISIT DEALER SAYS CAR NEEDS A INSTRUMENT PANEL MODULE REPLACEMENT AT A COST OF $1,500. ACCORDING TO MY ONLINE RESEARCH, THIS COMPLAINT IS BY FAR THE MOST PREVALENT PROBLEM WITH THIS YEAR AND MODEL BY MAYBE A 20 TO 1 MARGIN. *TR

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