NHTSA Complaint #10525268 — 2007 FORD FOCUS

I WAS DRIVING MY 2007 FORD FOCUS HOME WHEN MY GEAR SHIFT FELL APART IN MY HAND. LUCKILY I WAS PULLING INTO MY DRIVEWAY WHEN IT HAPPENED. IT IS NOW NOT DRIVABLE AND HAS TO BE TOWED TO THE SHOP TO BE WORKED ON. I DO NOT BELIEVE A GEAR SHIFT SHOULD FALL APART IN YOUR HAND AS THIS ONE DID. I GOT ONLINE AND READ THAT MANY OTHER PEOPLE HAVE COMPLAINED ABOUT THIS SAME ISSUE. I THINK THIS VEHICLE NEEDS TO BE RECALLED AS TO THIS IS TRULY A SAFETY ISSUE. THANK GOD THIS HAPPENED BEFORE MY PLANNED VACATION WITH MY NIECE TO THE COAST WHICH WOULD MEAN TRAVELING CURVY ROADS AND IF THIS WOULD HAVE HAPPENED THEN IT MAY HAVE COST US BOTH OUR LIVES. I HAVE WRITTEN AND COMPLAINED TO FORD COMPANY VIA THEIR ONLINE SITE BUT I EXPECT THAT NOTHING WILL PROBABLY BE DONE BUT IT'S SAD THAT FORD COMPANY PRIDES THEMSELVES ON SAFETY AND CUSTOMER SERVICE AND WOULD LET THIS GO ON WITHOUT BEING ADDRESSED. I WILL DEFINITELY THINK TWICE BEFORE BUYING ANOTHER FORD PRODUCT AS TO DEFINITELY THEY DO NOT CARE ABOUT CUSTOMER SAFETY. MAYBE A FATAL ACCIDENT HAS TO HAPPEN BEFORE THIS GETS ADDRESSED. *TR