NHTSA Complaint #10524707 — 2011 FORD FUSION

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 10524707
Vehicle 2011 FORD FUSION
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 17,899 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I BROUGHT MY FUSION IN FOR SERVICE ON 2/28/12 (17899 MILES) FOR THE FIRST TIME W/ HEAVY VIBRATION IN STEERING WHEEL WHEN APPLYING BRAKES. I WAS TOLD THEY MY ROTORS NEEDED TO BE MACHINED, & THAT WAS COVERED UNDER WARRANTY. IT WAS NOT EVEN A MONTH LATER WHEN I COULD FEEL SLIGHT VIBRATION IN MY STEERING WHEEL AGAIN, & WOULD PROGRESS UNTIL I FINALLY HAD TO BRING IN AGAIN TO BE SERVICED WITH SEVERAL OTHER PROBLEMS W/ MY CAR. ON 11/9/12 (32,651 MILES) (1.) HEAVY VIBRATION, THEY REPLACED ROTORS. (2) MY ADVANCE TRAC AND CHECK BRAKING SYSTEM MESSAGE KEPT COMING UP, THEY TOLD ME IT WAS DUE TO LOW BATTERY VOLTAGE. (3)VEHICLE STALLS WHEN STARTING, THEY REPLACED BATTERY. (4) SKIPPING GEARS & STALLING, REPROGRAMMED PCM. ON 6/15/13 MY CAR LOSES ALL POWER AND DIES IN THE MIDDLE OF HIGHWAY @ NIGHT AS I WAS BACKING OUT OF A PRIVATE DRIVE W/ MY DAUGHTER & HER FRIEND IN BACKSEAT, I HAD TO PUT IT BACK IN GEAR & JIGGLE KEY TO TURN OFF, RESTART CAR, & BE ABLE TO DRIVE OFF ALL THE WHILE CARS RUNNING OFF THE ROAD TO KEEP FROM HITTING ME! BROUGHT MY CAR IN FOR SERVICE FINALLY AGAIN 7/11/12(44158 MILES) (WAITED 2 WEEKS TIL THEY COULD GET ME IN TO DIAG)WITH RECURRING PROBLEMS ABOVE + POWER LOSS! (1) CAR SPUTTERS/GEARS SKIP/STALLING/LOSES POWER, & THEY FIND A BUG MASS AIR FLOW(AS THEY SAID) BUT 1ST TOLD ME TB THEN SAID NO & AS FAR AS LOSING POWER THEY HAVE NO IDEA! (2)VIBRATION IN STEERING, ROTORS NEED TO BE MACHINED AGAIN! NEVER HAD THIS MUCH WORK WITH ROTORS ON ANY VEHICLE. OH AND MY WHOLE STEERING RACK ASSEMBLY NEEDS TO BE REPLACED @ 44,158 MILES!!! FORD SHOULD NOT BE MAKING CARS THAT YOU CAN NOT GET AT LEAST 100,000 MILES BEFORE A $2,000+ SERVICE NEEDS TO BE DONE ON CAR! I TOLD FORD EVEN IF THEY FIXED WHAT THEY SAID IS WRONG WITH MY CAR TODAY, THEY COULD NOT GIVE ME $1,000,000 TO PUT MYSELF OR MY CHILD IN IT EVER AGAIN! THIS CAR IS UNSAFE, UNRELIABLE, AND SHOULD HAVE RECALLS & DON'T TRUST IT! *TR

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