NHTSA Complaint #10524186 — 2008 CHRYSLER 300

MY VEHICLE WOULD NOT START ON 6/14/2013 IT WAS TOWED TO THE CHRYSLER DEALERSHIP (9600 ATLANTIC BLVD. JACKSONVILLE, FL (904) 721-6888) ON 6/14/2013 THIS WAS AFTER HOURS. ON 6/14/2013 I WAS TOLD THAT THE CAR NEEDED A WIN MODULE AND IT WOULD TAKE THREE WEEKS TO COME IN. WHEN ASKING FOR A EXACT DATE I WAS TOLD ON 6/18/2013 THAT THE PART WOULD NOT BE IN UNTIL JUY 23 BUT IT MAY COME IN A LITTLE EARLIER. I ASKED ABOUT A RENTAL CAR I WAS TOLD IT WOULD BE A DISCOUNT OF $25 A DAY. AFTER TALKING TO THE MANGER I WAS TOLD TO CALL CHRYSLER CORPORATION TO SEE WHAT COULD BE DONE. AFTER TALKING WITH CHRYSLER I WAS TOLD THAT THE COULD NOT GIVE ME A RENTAL CAR BECAUSE MY WARRANTY HAD EXPIRED. THEY TOLD ME ALL THEY COULD DO FOR ME WAS FIND ME A PART. I DID NOT HEAR FROM THEM CONCERNING THIS SITUATION. ON JULY 18, I RECIEVED A CALL FROM LISA FROM THE DEALERSHIP SAYING THAT MY CAR WOULD NOT BE READY UNTIL AUGUST 20 BECAUSE THEY HAVE TO MANUFACTOR THE PART. THEY COULD NOT LOCATE THIS PART ANY WHERE IN JACKSONVILLE. WHEN I ASKED ABOUT A RENTAL CAR OR ANY COMPENSATION NOTHING WAS OFFERED. I WAS ONLY TOLD TO CALL THE CHRYSLER CORPORATION. WHEN CALLING THE CHRYSLER CORPORATION THERE DID NOT TRY TO ASSIST ME THEY STATED THAT THEY COULD NOT OFFER ME A RENTAL CAR OR ANYTHING FOR MY INCONVIENCE. I ASKED TO SPEAK TO A MANGER THEY STATED THEY THE MANAGER WOULD NOT SAY ANYTHING DIFFERENT AND WOULD NOT LET ME SPEAK TO A MANAGER. THIS SITUATION HAS INCONVIENED ME IN MANY WAYS I DON'T HAVE ANY TRANSPORTAION TO GET WHERE I NEED TO BE AND I AM LOSING MONEY . CHRYSLER OFFER ANY ASSISTANCE WHEN YOU CALLING CUSTOMER SERVICE. I AM VERY DISPLEASED WITH CHRYSLER THEY SEEM ONLY TO BE ABOUT MAKEING MONEY AND DOES NOT LOOK OUT FOR CUSTOMERS. IT SEEMS THEY ARE GIVING ME THE RUN AROUND THEY KEEP CHANGING THE DATE MY CAR WILL BE FIXED. IT IS NOT MY FAULT THE ABOUT THE PART BUT I AM BEING PENALIZED FOR THIS. *TR