NHTSA Complaint #10522169 — 2005 KIA SORENTO

MY WHOLE FAMILY WAS IN THE CAR DRIVING HOME GOING APPROXIMATELY 40-45MPH WHEN WITHOUT WARNING ALL THE DASH LIGHTS STARTED COMING ON AND ALL POWER WAS LOST ON THE VEHICLE. WE WERE ABLE TO MOVE OUT OF TRAFFIC AND RESTART THE VEHICLE AND MAKE IT HOME. VEHICLE WAS TOWED TO DEALER WHERE WE WERE EVENTUALLY ADVISED THE CRANK SHAFT BOLT SHREDDED INTO OUR ENGINE, AND THAT ALONG WITH SOME OTHER COMPONENTS WOULD HAVE TO BE REPLACED TO THE TUNE OF OVER $5000 DOLLARS. WE WERE TOLD THAT BECAUSE THIS WAS AN OUTSIDE COMPONENT OF THE ENGINE THAT THIS WAS NOT COVERED UNDER THE POWER TRAIN 10 YEAR/100,000 MILE WARRANTY. I CALLED THEIR CONSUMER ASSISTANCE LINE AND WAS VERY DISAPPOINTED WITH THEM. THIS SAME BOLT I WAS ADVISED WAS AN ISSUE IN THE 2004 MODELS, BUT THEY ASSURED ME OURS WAS MANUFACTURED OUTSIDE THE FAULTY BOLT DATES (TELL THAT TO MY FAILED BOLT). I WAS INCREDIBLY DISAPPOINTED WITH THE LACK OF RESPONSIBILITY THEY ARE WILLING TO TAKE TO ENSURE THAT NO ONE IS INJURED OR WORSE BY SIMPLY FIXING A BOLT. WE ENDED UP TRADING IN THE VEHICLE AND LOSING A TREMENDOUS AMOUNT OF MONEY IN THE PROCESS. *TR