NHTSA Complaint #11121150 — 2005 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11121150
Vehicle	2005 KIA SORENTO
Component	ENGINE
Date of Incident	August 11, 2018
Date Filed	August 20, 2018
Mileage	27,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

KIA HAD A LAWSUIT INVOLVING THE CRANKSHAFT BOLT. THE LAWSUIT IS YVONNE ROBINSON VS KIA. I BOUGHT THE VEHICLE FROM SOMEONE WITH ONLY 25,000 MILES LAST YEAR 2017. MY CHILDREN WERE DRIVING BACK TO COLLEGE ON 11 AUGUST 2018. THE CRANKSHAFT BOLT BROKE WHICH CAUSES THE VEHICLE TO LOSE STEERING. MY CHILDREN WERE ALMOST IN A TERRIBLE ACCIDENT WHICH COULD HAVE COST THEM THEIR LIVES. MY SONS GO TO SCHOOL IN ATLANTA AND THE CRANKSHAFT BROKE IN NORTH CAROLINA. I HAD MY CHILDREN CALL OUR INSURANCE COMPANY FOR ROADSIDE ASSISTANCE AND THEY COULDN'T FIX IT OBVIOUSLY BECAUSE IT WAS THE CRANKSHAFT BOLT. HE GOT THEM SAFELY TO PEPBOYS AND THEY HAD TO SPEND THE NIGHT IN NORTH CAROLINA AND THE NEXT DAY PEPBOYS CONFIRMED IT WAS THE CRANKSHAFT BOLT. I FOUND OUT THERE WAS A LAWSUIT CONCERNING THE CRANKSHAFT BOLT. PEPBOYS SAID IT WOULD BE $2000 TO FIX. I CALLED KIA ON 13 AUGUST 18 AND THEY TOLD ME THEY WOULD TAKE CARE OF IT AND WOULD CALL IN A COUPLE DAYS. THEY ARE STILL GIVING ME THE RUN AROUND. THIS WAS SOMETHING THAT WAS INVOLVED IN A LAWSUIT AND IT CONCERNS SAFETY. PLEASE HELP ME HOLD KIA ACCOUNTABLE. THEY KNOW THIS IS A DEFECTIVE PRODUCT. THE VEHICLE IS STILL IN NORTH CAROLINA BECAUSE I'M WAITING TO HEAR BACK FROM KIA. I'M A RETIRED NAVY VETERAN WHO DESERVES TO BE TREATED FAIR AND NOT HAVE MY LOVED ONES LIFE AT RISK BECAUSE OF THEIR DEFECTIVE PRODUCTS

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