NHTSA Complaint #10522150 — 2011 KIA SORENTO

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10522150
Vehicle 2011 KIA SORENTO
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 40,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

I CAME TO A STOP, SUDDENLY THE DASH LIGHTS STARTED FLASHING, AND THE CAR WOULD NOT ACCELERATE. I TURNED THE KEY A COUPLE OF TIMES BUT NOTHING HAPPENED, I TURNED OFF THE RADIO AND THEN TURNED ON MY EMERGENCY FLASHERS. I THEN PUT THE CAR IN PARK AND TURNED THE KEY AGAIN. THIS TIME THE CAR STARTED AND I DROVE IT HOME. TWO DAYS LATER THE SORENTO WAS TAKEN TO THE SHOP. POSSIBLE REASON GIVEN ON THE WORKORDER FOR THE STALLING/SHUTTING DOWN WAS THAT THE GAS TANK HAD BEEN OVERFILLED. THE TECHNICIAN ALSO TOLD MY HUSBAND THAT THIS PROBLEM HAD BEEN REPORTED IN OTHER VEHICLES AND SHOULD BE SOLVED BY THE BRAKE SWITCH RECALL, SERVICE BULLETIN 13V114000. HE EXPLAINED THAT THE ENGINE CONTROL SYSTEM RECEIVES A SIGNAL FROM THE BRAKE SWITCH FOR THE STARTING PROCESS AND, IF THE SIGNAL IS NOT RECEIVED, THE VEHICLE WILL NOT START. BECAUSE OF THE FAULTY BRAKE SWITCH, HE STATED THAT IT COULD INTERRUPT THE OPERATION OF THE VEHICLE BY SENDING AN ERRONEOUS SIGNAL TO THE ENGINE CONTROL SYSTEM, ACTIVATING THE "NO START" PROCESS. EVEN WITH THE VEHICLE RUNNING, THIS WOULD CAUSE THE ENGINE TO CUT OUT. HE FURTHER STATED THIS RECALL REPLACEMENT OF THE BRAKE LIGHT SIGNAL SWITCH SHOULD CURE THAT PROBLEM. AFTER RUNNING A COMPLETE DIAGNOSTIC CHECK ON THE VEHICLE, THE SERVICE REP SAID THERE WERE NO STORED CODES IN THE ENGINE CONTROL MEMORY INDICATING A FAULT. SINCE SHUTTING THE MOTOR OFF DUE TO AN ERRONEOUS SIGNAL THAT THE BRAKE WAS NOT ENGAGED IS NOT A SET FAULT CODE, THIS MAY NOT HAVE BEEN RECORDED. ALSO, THE REP STATED THAT IF A FAULT HAD OCCURRED, IT MAY NOT HAVE BEEN IN PLACE LONG ENOUGH TO RECORD A FAULT CODE. THOUGH HE DID GIVE THESE ANSWERS VERBALLY, THEY WERE NOT SPECIFICALLY INDICATED ON THE SERVICE INVOICE, AND THIS CONNECTION WAS NOT LISTED ON THE RECALL NOTICE FOR THE BRAKE LIGHT SWITCH. IS THIS KIAS OFFICIAL POSITION THAT THE BRAKE SWITCH RECALL FIXES THE ENGINE SHUTDOWN? *TR

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