NHTSA Complaint #10521770 — 2011 FORD EDGE

WHILE DRIVING AT HIGHWAY SPEEDS TWICE, AND 45 MPH ONCE, THE ENGINE COMPLETELY STALLED AND WOULD NOT ACCELERATE. THE WARNING "WRENCH" LIGHT ILLUMINATED WITH EACH OCCURRENCE. CAR HAD TO BE COASTED TO A COMPLETE STOP, TURNED OFF AND THEN RESTARTED. IT WAS TAKEN TO DEALERSHIP ON EACH OCCURRENCE AND I WAS TOLD WITHOUT A "SERVICE ENGINE SOON" LIGHT OR WITH THE "WRENCH" LIGHT ILLUMINATED THERE WAS NOTHING THEY COULD DO. THE CAR CANNOT BE DRIVEN ONCE IT STALLS SO THERE IS NO WAY IT CAN BE DRIVEN TO THE DEALERSHIP WITH THIS ERROR DISPLAYED AND ONCE IT IS TURNED OFF THIS WARNING WILL NOT DISPLAY ONCE RESTARTED. OUR SERVICE DEPARTMENT KNOWS EXACTLY THAT THIS IS A THROTTLE BODY PROBLEM BUT THEY ARE NOT AUTHORIZED TO REPLACE IT WITHOUT THIS ERROR DOCUMENTED THROUGH THE COMPUTER DIAGNOSTICS. MY DESCRIPTION IS NOT ENOUGH. SENT AWAY WITH A POTENTIALLY HAZARDOUS AND MALFUNCTIONING VEHICLE STILL UNDER WARRANTY. IN CONTACT WITH REGIONAL MANAGER WHO SHOULD GET BACK TO ME WITHIN 48 HOURS. *TR