NHTSA Complaint #10520960 — 2013 AUDI S4

THE POWER STEERING IN MY NEW 2013 AUDI S4 FAILED WHILE DRIVING 4 DAYS AFTER PURCHASE. I COULDN'T TURN THE WHEEL AND NEEDED LOT OF EFFORT TO TURN IT. I LUCKILY MANAGED TO GET BACK HOME. THE POWER STEERING MALFUNCTION SHOWED UP ON CONSOLE WHEN I WAS GOING AT 35MPH AND I PANICKED BUT MANAGED TO CONTROL THE CAR. I COULDN'T EVEN PARK THE CAR.AS I TOOK THE CAR FROM A DEALER WHO IS 40MILES AWAY FROM MY PLACE I HAD TO CALL THEM BUT THEY MENTIONED THAT THEY CANT TOW THE CAR 40MILES AND GAVE A NEARBY SERVICE ADDRESS. WHEN I CALLED THE NEARBY SERVICE THEY SAID THAT THEY DON'T HAVE ANY LOANERS AND CANT HELP. MY PURCHASE DEALER FINALLY SENT A TOW TRUCK AND I HAD TO GO ALONG WITH THEM AT 9 PM TO THE SERVICE CENTER AND EVEN THEY MENTIONED THAT THEY DON?T HAVE LOANERS AVAILABLE. LUCKILY A LADY THEN JUST DROPPED HER LOANER CAR WHICH WAS GIVEN TO ME. THE SERVICE CENTER MENTIONED THAT THE POWER STEERING MODULE FAILED AND NEEDS TO BE REPLACED. I WAS SHOCKED TO SEE STEERING FAILURE ON A 4 DAYS OLD AUDI I CLEARLY MENTIONED THE DEALER THAT I WONT BE TAKING THE OLD CAR AND ASKED FOR A NEW ONE. ITS BEEN MORE THAN A WEEK AND THE AUDI RESPONSE WAS SOO SICK THEY CANT FIND A SIMILAR CAR FOR ME. IF THE COLOR MATCHES THEN THE OPTIONS I PREFERRED WOULDN'T OR IF THEY MATCH THE COLOR WOULDN'T. I AM SOO FRUSTRATED THAT EVEN THE SO CALLED PREMIUM BRAND CANT EVEN SATISFY THEIR CUSTOMER WITH WHAT THEY WANT? THEY DECIDED WHAT CAR I SHOULD BE TAKING BY GIVING ME VERY FEW OPTIONS WHICH DOESN?T SATISFY WHAT I WANT EVEN AFTER SPENDING A LOT. THE STEERING FAILURE IS SUCH A LIFE HAZARD AND WOULD HAVE CAUSED AN ACCIDENT. SOME SERIOUS ACTION NEEDS TO BE TAKEN ON THIS BUT DON'T KNOW WHOM TO CONTACT. I DON'T KNOW IF THERE ARE ANY REGION WISE HEAD FOR AUDI WITH WHOM I DEFINITELY WANT TO TALK BUT THE ADVOCATE SAYS THAT THEY CANT HELP. THIS IS THE MOST SCARED AND FRUSTRATED EXPERIENCE OF OWNING A PREMIUM BRAND LIKE AUDI. *TR